My name is Dmitry Malakhov and I am the Founder of the Dobovo project and the Operations Director of this booking system.

We began our cooperation with email marketing. It was sort of an experimental project. We found common ground pretty quick and got positive feedback from you.

We really liked that technically the process in your company is set appropriately. Tasks that we give you are either in work, already completed, or you return them back. So, the case when a task is simply lost can never occur, which brings nothing but joy.

We found a team that can solve our problems, and we put on your shoulders everything new to us, everything we had no expertise in.

Objective

One of the main tasks besides email marketing was PPC advertising, where we had no expertise in. We needed consultants of such a high level.

I’m glad that Roman.ua participates in conferences, always tries to find a solution for our problems with the use of the latest technology and not by just increasing the number of billed hours. That’s exactly why we continue to work with Roman.ua.

In which areas has Roman.ua solved our problems? It’s PPC advertising above all, and I can say that overall we are happy that we delegated such a task to Olga as a marketing director. Olga is in charge of basically all marketing questions in our company, which is also good because it should be done by one person.

It’s an advantage for us that I don’t have to personally supervise the agency that deals with our advertising in one of the top cities, Kyiv. It’s a big relief for me because any agency needs supervision. That’s why here we solve these tasks together and we’ve been pretty successful so far.

Result

Have we completed our task? Well, at the start of the project I thought ‘What’s advertising, just set everything up once and forget about it’. Now I understand that it is a never-ending process. Of course, there is a certain foundation that forms over time and keeps the process going, and based on it you can try new directions.

Have we answered our question? Not completely, because I believe that we have room to grow, there is something to fight for. We don’t know where we or our competitors will be in half a year from now. That’s why we set new tasks, resolve them and move forward – it’s a never-ending process.

Analytics

Power BI is a great tool. Thank you, Roman, for proposing it back then. This is what we lacked.

Working with a large amount of data without such a tool makes it rather impossible to make the right decisions. However, it took a long time to set it up, but it was worth it.

I think that you should feel free to offer this product already as a boxed solution to other agencies. Fast, affordable and everything in one place. You can make a selection for any period, for any campaign, data is loaded rather quickly, and you can make a decision depending on the tasks of the project accordingly: either you want to invest in a certain direction, or reduce the costs and increase the profit. This is a tool that is simply necessary for a large product.

Value

If we are talking about a large company, there are new, silly employees, as well as experienced ones who can give you some cool solutions at a glance. If we are talking about such a small agency as Roman.ua, the advantage is that the number of failures is reduced because you will immediately spot the dummy and just won’t give him a job until you teach him. But at the same time, you cannot afford a large number of specialists who can come up with other interesting solutions. I am talking about automation and so on.

I like the fact that you always try to use the latest solutions from Google and prefer to spend more time on automatic configuration rather than do something by hand temporarily. That’s a plus.

We work with a large agency along with Roman.ua. And for us, this is probably the best combination today. We take knowledge and experience from both teams. And in the end, we get a pretty good symbiosis.

Price

The price corresponds to the market, and I think that you are quite worthy of winning this competition.

Cons

Yes, there were some inconsistencies in the little things, and you learned a lesson from each failure. And if, for example, a business process misfired, then you reviewed this business process, put another person in charge, and as a result, we reached a level at which the number of errors in this exact business process tended to zero.

Since in my head there is no bad case that would pop up, a large one, then I am happy with the work.

Recommendation

Those who are looking for a reliable contractor in the field of email marketing, Google Ads, etc. should feel free to contact Roman.ua, they will solve your problems.

Dmitriy Malakhov,
Co-founder of Dobovo project
https://www.facebook.com/dmytro.malakhov