Aug/11/2013 3 minutes to read

We increased the repeat purchase rate between the 1st and the 2nd order by 42%.

A testimonial from Evgenii Sokolnikov, The founder and the head of the internet store Sokol.ua about working with Roman.ua.

About the company

Hardware and electronics online store
  • Founding year2002
  • NicheB2B, B2C
  • GeographyUkraine

We began communicating with Roman after one of the conferences. I think it was iForum about 2 years ago.

During our chat in the lobby, I unintendedly got him involved in my current problems. I had to redistribute my marketing budget to retain old clients and attract new ones. At one point, I got stuck in the dead end. And then, I met Roman, and he showed me cohort analysis. We got so engrossed in the process that it was 6 in the morning before we knew it. And my problem was solved.

After that, I occasionally started engaging Roman in difficult analytical tasks. One of the tasks, which we solved in March 2013 was the analysis of repeat orders. We could break down the client database into a more complex funnel and find some narrow spots between the 1st and the 2nd order, the 2nd and the 3rd, and so on. Having conducted a deep analysis, we drew a detailed plan, consisting of 12 points, but I managed to achieve the bigger part of it in 2 months.

As a result – after 5 months we managed to increase the funnel between the 1st and the 2nd order by 8%. The forecasted result for a year is about 20%, because the plan is implemented gradually and brings its fruit in the long run.

UPD. We managed to obtain +42% by the end of the year.

Do you need customized web analytics?

We know how to increase leads flow.

Evgenii Sokolnikov,
The founder and the head of the internet store Sokol.ua
https://www.facebook.com/sokol441

Partners

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Why did we choose Roman.ua?
Because they are geeks.